Privacy Policy

Introduction

Stormark SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stormark.world or use our corporate services.

This policy applies to all personal data we process as a data controller in accordance with the General Data Protection Regulation (GDPR) and Luxembourg data protection laws.

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

We collect and process various types of personal data depending on how you interact with our services. The data we collect includes information you provide directly to us and information we collect automatically when you use our website or services.

Information You Provide

• Contact information (name, email address, phone number, postal address)
• Company information (business name, registration details, industry)
• Communication records (emails, phone calls, meeting notes)
• Service-related information (project details, requirements, preferences)
• Financial information (billing details, payment information)

Information We Collect Automatically

• Website usage data (pages visited, time spent, clicks)
• Device information (IP address, browser type, operating system)
• Cookies and similar technologies (see our Cookie Policy)
• Location data (general geographic location based on IP address)

How We Use Your Information

We process your personal data for various purposes based on different legal grounds. Here's how we use your information and the legal basis for each purpose:

Service Delivery (Contract Performance)

We use of your data to provide our corporate services, including company formation, governance support, and business advisory services. This includes processing your information to fulfil our contractual obligations and deliver the services you have requested.

Communication (Legitimate Interest)

• Responding to your enquiries and providing customer support
• Sending service-related communications and updates
• Providing information about our services that may interest you

Legal Compliance

• Meeting regulatory requirements and legal obligations
• Maintaining records as required by law
• Preventing fraud and ensuring security

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist us in providing our services
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• Professional Advisers: Lawyers, accountants, and other professional service providers

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Client Records: Maintained for 10 years after the end of our business relationship
• Financial Records: Retained for 7 years as required by Luxembourg law
• Marketing Data: Until you withdraw consent or object to processing
• Website Data: Typically retained for 2 years unless a longer period is required

Your Rights

Under GDPR and Luxembourg data protection law, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Where processing is based on consent

To exercise any of these rights, please contact us at privacy@stormark.world or +352 24521715.

International Data Transfers

We primarily process your data within the European Union. If we transfer your data outside the EU, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or certification schemes

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection and security

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and provide our services. For detailed information about our use of cookies, please see our Cookie Policy.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD):

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.